Log in to your TANSU account and open the My Account section to view your order details and available order information.

If you need to make a change, please contact TANSU as soon as possible. Changes may not be possible after the order has entered processing or dispatch.

Please contact TANSU within 2 days of receiving the product. Keep the product unused and provide clear proof such as photographs or an unboxing video where available.

TANSU jewellery is gold plated and designed with an anti-tarnish finish. Proper care and storage can help maintain its appearance.

We recommend removing your jewellery before bathing, swimming, exercising or coming into contact with water, perfume and harsh chemicals.

Keep jewellery dry and store it in a clean, dry place. Avoid perfume, sprays, water, sweat and direct contact with chemicals.

Delivery time can vary depending on your location and courier service. Please check your order tracking information for the latest available update.

First check your tracking information. If the tracking has not updated or you need assistance, contact TANSU and we will help you with the available information.

Available payment options are displayed during checkout and may vary depending on your location and order.

For an eligible refund on a COD order, the refund can be processed to the customer’s bank account after the required verification.

Refunds are available when the product is received broken or incorrect. The request must be submitted within 2 days of receiving the product.

No. Jewellery must be unused and unworn to be considered for an eligible return or exchange.

If the product is wrong or damaged, TANSU handles the applicable return process. For other eligible cases, the customer is responsible for the applicable return cost.

Once the refund is approved and processed, it generally takes 5–7 business days to reach the customer.

An eligible product may be exchanged for another product of the same price, subject to TANSU’s exchange conditions and availability.

Select the Login / Register option on the website and follow the registration steps to create your TANSU customer account.

Yes. After signing in, you can access your available order information from your TANSU My Account area.