If your order has not yet entered processing or dispatch (typically within 2 to 4 hours of placement), we can easily update your delivery details! Please reach out to our support concierge immediately at support@tansutrends.com with your Order ID and updated address. Once handed over to the courier partner, addresses cannot be altered in transit.

Immediately after placing your order, an on-screen confirmation will display your Order ID. You will also receive an automated confirmation email and WhatsApp/SMS alert containing an itemized summary of your jewellery pieces and payment status.

Please contact TANSU within 48 hours (2 days) of receiving the package. Keep the product unused with all tags intact, and email clear proof (such as photographs or an unboxing video) to support@tansutrends.com. We will arrange a free exchange and dispatch a brand-new replacement at zero cost.

Yes! TANSU jewellery is crafted from surgical-grade stainless steel or premium brass, coated with luxurious 18K gold PVD plating, and sealed with a long-lasting anti-tarnish finish. It is engineered to resist daily moisture, humidity, sweat, and tarnishing.

While our anti-tarnish coating is resilient against accidental water exposure and sweat, we recommend removing your jewellery before bathing, swimming in chlorinated pools, exercising, or coming into contact with perfumes, lotions, and harsh chemicals to maintain its pristine shine for years.

Yes! All TANSU jewellery is 100% hypoallergenic, nickel-free, and lead-free. You can wear our earrings, rings, and necklaces comfortably all day without worrying about skin irritation, rashes, or green skin discoloration.

Store each piece in a clean, dry place inside the airtight zip pouch or box provided with your order. Keep jewellery away from direct sunlight, perfume sprays, sweat, and chemicals. To clean, gently wipe with a soft dry cloth.

Our standard nationwide delivery takes 5 to 7 business days. Metro hubs (like Kolkata, Delhi, Mumbai, Bengaluru) often arrive within 4 to 5 days, while remote regions, North-East zones, and Jammu & Kashmir take 7 to 10 business days. All dispatches include live doorstep tracking.

Shipping is completely FREE on all orders of ₹599 and above across India! For orders below ₹599, a nominal flat shipping fee of ₹49 applies at checkout to cover courier packaging and logistics.

Our courier partners make up to 3 delivery attempts on consecutive business days. You will receive an SMS and a phone call prior to each delivery attempt. If you miss the courier, you can click the link in the courier SMS to reschedule or email us to request a convenient redelivery date.

Every TANSU package is 100% insured against loss or transit damage and sealed in an industrial-grade tamper-evident security polybag with unique barcodes. If the outer courier packaging shows signs of severe tampering or has been opened, please refuse delivery and email us immediately.

Yes! Cash on Delivery (COD) is available on all eligible items across 19,000+ Indian postal codes. Upon arrival at your doorstep, you have the flexibility to pay in physical cash or scan the delivery agent’s digital UPI QR code (Google Pay, PhonePe, Paytm).

We accept all major secure payment methods: Instant UPI (Google Pay, PhonePe, Paytm, CRED, BHIM), Credit Cards (Visa, Mastercard, RuPay, Amex), Debit Cards, Net Banking across 50+ Indian banks, and leading digital wallets. All transactions are protected by bank-level 256-bit SSL encryption.

For an eligible return or refund on a Cash on Delivery (COD) order, the refund is processed directly to your verified bank account via NEFT or UPI after verification, within 5 to 7 business days.

Replacements are available if your product is received broken, damaged, or incorrect. The request must be submitted within 48 hours (2 days) of receiving the parcel by emailing care@tansutrends.com.

No. In adherence to strict hygiene and health standards for intimate accessories, jewellery must be unused, unworn, and in its original packaging with tags intact to be considered for an eligible return or exchange.

Once your eligible return is approved and processed by our fulfillment center, it generally takes 5 to 7 business days to credit back to your original payment method or bank account.

Yes, an eligible, unused product may be exchanged for another product of the same price, subject to TANSU’s exchange conditions and stock availability.

Select the Login / Register option at the top of the website and follow the quick registration steps to create your TANSU customer account. An account lets you save addresses and track orders easily.

Yes. After signing in, you can access your complete order history and download official GST tax invoices anytime from your My Account area.

Our dedicated customer concierge is ready to assist you! Simply email us at support@tansutrends.com. We operate Monday through Saturday from 9:00 AM to 8:00 PM IST and typically answer all queries within 24 business hours.