Have an inquiry about your order status, delivery tracking, product specifications, or wholesale retailer partnerships? Our dedicated support concierge is ready to assist you every step of the way.
Whether you need an instant response on WhatsApp, wish to send order receipts by email, or prefer our self-service tracking portal, we are ready to assist.
Send a quick message to our official customer desk for order lookup, address change requests, and quick questions.
Recommended for order verification, damaged delivery photos, GST invoice requests, or formal retailer communications.
Instantly check your parcel’s live courier location or read verified reviews from our authentic community.
Fill in your details below and choose whether to send via WhatsApp or Email. We’ll automatically format your inquiry with your Order ID for immediate support!
At Tansu, our relationship with you begins before you make a purchase and extends long after your parcel is delivered.
Unsure about size, materials, or durability? Ask us for detailed photos, video previews, or sizing recommendations before ordering.
Need to update your shipping address, phone number, or check processing status? Reach out within 4 hours for instant order adjustments.
Received a damaged parcel, wrong item, or need an exchange? Contact Tansu within 48 hours with unboxing photos for expedited resolution.
Are you a boutique, reseller, or bulk buyer? Connect with our dedicated B2B wholesale department for verified catalogue pricing.
Once your order is packed and dispatched from our fulfillment center, you will automatically receive an SMS and WhatsApp message with your Courier Tracking Link and AWB number. You can also visit our Shipping & Delivery Tracking page and enter your Order ID or tracking code.
Please don’t worry! Every Tansu shipment is 100% insured against damage and transit loss. Contact us immediately on WhatsApp (+91 9144712135) or email support@tansutrends.com within 48 hours of delivery with photos or a short unboxing video. We will promptly arrange a replacement or refund.
Yes, provided the order has not yet been handed over to the courier partner (usually within 2 to 4 hours of placement). Send a WhatsApp message to +91 9144712135 with your Order ID and new address details.
Our customer concierge is actively available Monday through Saturday from 9:00 AM to 8:00 PM IST. Messages sent outside business hours are prioritized and answered first thing the following morning.
We welcome retailers, boutiques, and bulk buyers! Please select “Wholesale / Retailer Inquiry” in our contact form or email support@tansutrends.com with your business details, estimated quantity, and city location.
